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Online Crisis Chat

Sometimes it’s easier to type than to talk.

If you would like to chat live with a Support Team member during hours of operation please click here.

Online Crisis Chat is a safe, 100% confidential, one-on-one conversation with a Support Team member.

It’s not always easy to pick up the phone and talk to someone else about your problems. Sometimes it’s easier to talk over chat. This service gives you the chance to work through what you want to say before you type it, and you can take your time to really digest the information as it comes across on the screen.

We created the Online Crisis Chat because we wanted to make sure that people could get in-touch with us through whatever means they were most comfortable with.


Live crisis chat is available:

  • Sunday: Noon to 4:00PM (MST)
  • Monday: 6:00 to 10:00PM (MST)
  • Tuesday: 6:00 to 10:00PM (MST)
  • Wednesday: 6:00 to 10:00PM (MST)
  • Thursday: 6:00 to 10:00PM (MST)
  • Friday: 6:00 to 10:00PM (MST)
  • Saturday: 12:00 to 4:00PM (MST)


Please note: all chats end at the specified times. Chat times may vary depending on staffing availability.

Terms and Conditions

Limitations of Service: Please note that crisis chat volunteers do not provide:

  • Therapy
  • Treatment
  • Health care
  • Medical care
  • Advice

This service does not provide emergency services, and does not have police or ambulance capabilities. If you reach out to our services and are facing immediate harm and are unable or unwilling to contact the appropriate authorities, we will engage in life saving measures. This service offers short term supportive listening, information and referral on local services and resources that can be accessed online. Under Canadian law, knowledge of child abuse of any kind must be reported to Child and Family Services (Child Abuse Hotline – 1-800-387-5437). If child abuse is reported to our service and the chatter is unwilling or unable to contact Child and Family Services, the Canadian Mental Health Association – Edmonton Region is legally obligated to report this information to the appropriate authorities.

Voluntarily Provided Information: If you chose to provide personal information we will do our very best to protect this information and your privacy.

Privacy and Security: We take your privacy seriously. Various security controls are in place to ensure the protection of your personal information. Any information you provide to us or that is collected during Crisis Chat will only be shared or disclosed as required by Federal or Provincial laws in place now, or in the future.

Linked Websites: Any information obtained from website links provided during Crisis Chat is the responsibility of the party operating the linked site, not that of the Canadian Mental Health Association – Edmonton Region. The Canadian Mental Health Association – Edmonton Region is not responsible for the contents of linked sites or for any harm or injury resulting from their use. The inclusion of any links does not necessarily imply a recommendation or an endorsement of the views expressed within them.

Termination of Chats: The following activities will not be tolerated by Crisis Chat volunteers, and are grounds for immediate termination of a Crisis Chat:

  • Abusive behaviour such as name calling, use of defamatory or obscene language, etc;
  • Threats of violence towards our staff or volunteers;
  • Uploading, transmitting, distributing or otherwise publishing material that is pornographic, illegal, or in any way advocates illegal activity;
  • Uploading, transmitting, distributing or otherwise publishing material that is an invasion of privacy;
  • Advertising or soliciting funds, goods, or services;
  • Infringements of intellectual property rights including, but not limited to, copyrights and trademarks of any person or entity

AGREEMENT: Since your participation in Crisis Chat is voluntary and not related to either medical or mental health care or treatment by the Canadian Mental Health Association – Edmonton Region, we are not responsible for any decisions you make nor are we responsible for the results or consequences of the decisions that you make related to your chatting with Crisis Chat volunteers. By entering this site, you understand and agree that we at the Canadian Mental Health Association – Edmonton Region are not responsible for any personal information which you may decide to enter over the Internet during your visit. Despite our efforts to protect your personal information, there is always some level of risk that your information may not be private when communicating over the Internet. By clicking ‘click here’, you agree to all of these terms and conditions when utilizing Crisis Chat services.

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