Distress & Crisis Lines

9-8-8 Suicide Crisis Helpline (24/7)

Are you thinking about suicide, or worried someone you know might be?
Call or text 9-8-8 for free, confidential support. Trained responders are available 24/7.

CMHA-Edmonton is a proud partner in 9-8-8 Suicide Crisis Helpline.

9-8-8 is a national helpline for anyone across Canada who is thinking about suicide, or who is worried about someone they know. Call or text 9-8-8 toll-free, anytime for support in English and French. Responders are here to listen and provide help without judgement.

988 is a safe space to talk, 24 hours a day, every day of the year.

When you reach out we will:

• Listen to your situation
• Engage with empathy
• Provide support

To learn more about 988 Suicide Crisis Helpline, go to 988.ca

Distress Line (24/7)

Are you in crisis, feeling overwhelmed, struggling with a difficult situation, or supporting someone who is?

The Distress Line is available 24/7 to provide free, confidential support whenever you need it. If you’re facing a personal crisis, worried about someone else, or don’t know where to turn, there is always someone ready to listen. Call 780-482-HELP (4357) any time.

Brite Line (24/7)

Are you part of the 2SLGBTQIA+ community and looking for a safe place where you can feel heard, understood, and supported without judgment?

CMHA Edmonton is proud to support Brite Line, Edmonton’s first mental health and wellness helpline dedicated to supporting people in the 2SLGBTQIA+ community. Created by members of the community, for the community, Brite Line is a safe place to call to connect with hope, courage, support, understanding, and the freedom to be who you are.

No matter what you’re struggling with, whether it’s addiction, thoughts of self-harm, or you’re just having a hard time dealing with stress and anxiety of everyday life – we can help. We know where you’re coming from. Call 1-844-702-7483 24/7.

Seniors Helpline (24/7)

Are you a senior experiencing abuse, or are you concerned about someone who may be at risk?

No one should face abuse alone. The Seniors’ Abuse Helpline is here to provide confidential, non-judgmental support, day or night. Call 780-454-8888 24/7.

Want To Get Involved?

Need Someone to Talk To? Call the Warm Line

The Warm Line is a safe, supportive phone service led by peers—people who have lived through their own mental health journeys and truly understand. Whether you’re feeling isolated, going through a tough time, or just need someone to talk to, our team is here to listen with compassion and without judgment.

What We Offer

1. Emotional support from someone who gets it 
2. Shared experiences and practical coping strategies 
3. A sense of connection and hope 

Who Can Call

This free and confidential service is for anyone in the community who:

1. Needs someone to talk to but is not in immediate crisis 
2. Is feeling lonely or isolated 
3. Is living with a mental health challenge (no diagnosis needed) 

Let’s connect. You’re not alone.

How Do You Get Connected:

Calling 211 or the Edmonton Distress Line 780-482-4357 (HELP) to schedule a follow-up call from one of our listeners within 1-3 business days from the original call. 

Warm Line Terms of Service – Safety and Follow-Up Protocols 

Due to the nature of the Warm Line service, if a caller is determined to be at risk—either to themselves or others—the Warm Line listener may be required to transfer the call to an appropriate Crisis service to ensure the caller receives the necessary level of support. 

Following a referral request, a Warm Line listener will make reasonable efforts to provide follow-up support by phone. While we strive to reach out within requested hours, follow-up calls may occur outside of those hours due to listener availability and scheduling limitations. 

Listeners will attempt to contact participants up to five (5) times. If no contact is made after five attempts, the referral will be considered complete, and the file will be closed.