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Distress Line Volunteer Training

Distress Line Listener Training Dates

September 2016 Class

 

Weekday Date Time Session
Tuesday Sep 20 6 p.m. – 10 p.m. Introduction to Communications
Thursday Sep 22 6 p.m. – 10 p.m. Communications II
Saturday Sep 24 12:30 p.m. – 4:30 p.m. Call Management
Tuesday Sep 27 6 p.m. – 10 p.m. Supportive Listening Role Plays
Thursday Sep 29 6 p.m. – 10 p.m. Suicide
Saturday Oct 1 12:30 p.m. – 4:30 p.m. Suicide Role Plays
Tuesday Oct 4 6 p.m. – 10 p.m. Community Resources, Mental Health and Addictions
Thursday Oct 6 6 p.m. – 10 p.m. Introduction to Family Violence
Saturday Oct 8 N/A No Class due to Thanksgiving Long Weekend
Tuesday Oct 11 6 p.m. – 10 p.m. Family Violence II
Thursday Oct 13 6 p.m. – 10 p.m. Violence Role Plays
Saturday Oct 15 12:30 p.m. – 4:30 p.m. Risk Management Training
Tuesday Oct 18 6 p.m. – 10 p.m. Everything Role Plays
Thursday Oct 20 6 p.m. – 10 p.m. Final Role Plays
Tuesday Oct 25 6 p.m. – 10 p.m. Final Exam
Thursday Oct 27 6 p.m. – 10 p.m. Orientation Night
Thursday Dec 8 6 p.m. – 10 p.m. Commencement Night

 

January 2017 Class (application for this class occurs November 1 onward)

Weekday Date Time Session
Saturday Jan 14 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Introduction to Communications

Communications II

Saturday Jan 21 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Call Management

Supportive Listening Role Plays

Saturday Jan 28 8:30 a.m. – 12:00 p.m.

 

Community Resources, Mental Health and Addictions

Observation Shift*

Saturday Feb 4 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Suicide I

Suicide II

Saturday Feb 11 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Suicide Role Plays

Introduction to Family Violence

Saturday Feb 18 N/A No class due to Family Day Weekend
Saturday Feb 25 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Family Violence II

Violence Role Plays

Saturday Mar 4 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Working with Special Populations

Third Party Role Plays

Saturday Mar 11 8:30 a.m. – 12:00 p.m. Everything Role Plays

 

Saturday Mar 18 8:30 a.m. – 12:00 p.m. Final Role Plays

 

Saturday Mar 25 8:30 a.m. – 12:00 p.m. Orientation

 

Thursday May 25 6:30 p.m. – 10 p.m. Commencement

 

 

* Volunteers will schedule themselves for a shift to observe calls in the contact centre between January 28th and February 4th

 

April 2017 Class

Weekday Date Time Session
Saturday April 22 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Introduction to Communications

Communications II

Saturday April 29 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Call Management

Supportive Listening Role Plays

Saturday May 6 8:30 a.m. – 12:00 p.m.

 

Community Resources, Mental Health and Addictions

Observation Shift*

Saturday May 13 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Suicide I

Suicide II

Saturday May 20 N/A No class due to Victoria Day Long Weekend
Saturday May 27 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Suicide Role Plays

Introduction to Family Violence

Saturday Jun 3 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Family Violence II

Violence Role Plays

Saturday Jun 10 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Working with Special Populations

Third Party Role Plays

Saturday Jun 17 8:30 a.m. – 12:00 p.m. Everything Role Plays
Saturday Jun 24 8:30 a.m. – 12:00 p.m. Final Role Plays
Wednesday Jun 28 6:30 p.m. – 10:00 p.m. Orientation
Wednesday Aug 16 6:30 p.m. – 10:00 p.m. Commencement

 

* Volunteers will schedule themselves for a shift to observe calls in the contact centre between May 6th and May 13th

 

July 2017 Class

Weekday Date Time Session
Tuesday Jul 4 6:00 p.m. – 9:30 p.m. Introduction to Communications
Thursday Jul 6 6:00 p.m. – 9:30 p.m. Communications II
Tuesday Jul 11 6:00 p.m. – 9:30 p.m. Call Management
Thursday Jul 13 6:00 p.m. – 9:30 p.m. Supportive Listening Role Plays
Tuesday Jul 18 6:00 p.m. – 9:30 p.m. Community Resources, Mental Health and Addictions

Observation Shift*

Thursday Jul 20 6:00 p.m. – 9:30 p.m. Suicide I
Tuesday Jul 25 6:00 p.m. – 9:30 p.m. Suicide II
Thursday Jul 27 6:00 p.m. – 9:30 p.m. Suicide Role Plays
Tuesday Aug 1 6:00 p.m. – 9:30 p.m. Family Violence I
Thursday Aug 3 6:00 p.m. – 9:30 p.m. Family Violence II
Tuesday Aug 8 6:00 p.m. – 9:30 p.m. Violence Role Plays
Thursday Aug 10 6:00 p.m. – 9:30 p.m. Working With Special Populations
Tuesday Aug 15 6:00 p.m. – 9:30 p.m. Third Party Role Plays
Thursday Aug 17 6:00 p.m. – 9:30 p.m. Everything Role Plays
Tuesday Aug 22 6:00 p.m. – 9:30 p.m. Final Role Plays
Tuesday Aug 29 6:00 p.m. – 9:30 p.m. Orientation Night
Tuesday Oct 10 6:00 p.m. – 9:30 p.m. Commencement Night

 

* Volunteers will schedule themselves for a shift to observe calls in the contact centre between July 18th and July 25th

 

September 2017 Class

Weekday Date Time Session
Saturday Sep 16 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Introduction to Communications

Communications II

Saturday Sep 23 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Call Management

Supportive Listening Role Plays

Saturday Sep 30 8:30 a.m. – 12:00 p.m.

 

Community Resources, Mental Health and Addictions

Observation Shift*

Saturday Oct 7 N/A

 

No class due to Thanksgiving Weekend

 

Saturday Oct 14 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Suicide I

Suicide II

Saturday Oct 21 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Suicide Role Plays

Introduction to Family Violence

Saturday Oct 28 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Family Violence II

Violence Role Plays

Saturday Nov 4 8:30 a.m. – 12:00 p.m.

1:00 p.m. – 4:30 p.m.

Working with Special Populations

Third Party Role Plays

Saturday Nov 11 N/A

 

No class due to Remembrance Day

 

Saturday Nov 18 8:30 a.m. – 12:00 p.m. Everything Role Plays
Saturday Nov 25 8:30 a.m. – 12:00 p.m. Final Role Plays
Saturday Dec 2 8:30 a.m. – 12:00 p.m. Orientation
Thursday Jan 18 6:30 p.m. – 10:00 p.m. Commencement

 

* Volunteers will schedule themselves for a shift to observe calls in the contact centre between Sept 30th and Oct 14th